Refund and Return Policy
At Papa’s Herb, we want you to be completely happy with your purchase. That’s why we offer a 100-day return window for eligible products. If your order was placed within the last 100 days and you’re not fully satisfied, we’re here to help with a return or exchange.
To qualify for a return, your item must be unused, in its original condition, and in the same packaging it arrived in. If you've already opened or used the product and aren’t happy with it, reach out to our support team at Hello@papasherb.com, and we’ll explore possible solutions.
Some circumstances may only qualify for a partial refund, but we always aim to make things right for our customers.
In some cases, we may only be able to offer a partial refund, but we'll always do our best to assist you!
How Refunds Work
Once we receive your returned item, we’ll inspect it and notify you via email about the status of your refund. If your return is approved, the refund will be processed and issued to your original payment method within a few business days.
Signature Required
A signature is required upon delivery for orders over $200. An adult signature requirement is available upon request. Please contact us for further details.
Express/Expedited Shipping
Next day, 2 day, and 3 day shipping options are available for additional costs.
Signature Required
A signature is required upon delivery for orders over $200. An adult signature requirement is available upon request. Please contact us for further details.
International Shipments
We currently do not ship internationally.
Discreet Shipping
To ensure your privacy, we ship all packages in a plain box with absolutely no product labels of any kind.
State Restrictions
Pursuant to state laws, certain products on our website are unable to sold or shipped to specific states. Please email us at hello@papasherb.com for more information.
Can you deliver to a P.O. Box?
We will ship via USPS if a P.O. Box is entered as the delivery address. UPS does not deliver to P.O. Boxes.
How long will it take for my package to arrive?
Our team is working tirelessly to ensure rapid order processing times with same day shipping for most orders placed Monday through Friday, before 2:30PM PST.
